Giving & Receiving Feedback

  • Feedback is a Gift

“When you’re screwing up and nobody’s saying anything to you anymore, that means they’ve given up. Your critics are the ones telling you they still love you and care” ~ Randy Pausch

  • Everyone shares the responsibility for Giving / Seeking / Receiving Feedback
  • Focus on behaviours that should be reinforced or encouraged. This type of feedback is called “Strengthening Confidence”, you focus on behaviours that should be reinforced or encouraged.
  • Purpose
  • Feedback makes Team better
  • Feedback redirects or reinforces behavior
  • Feedback is only effective if it is
    • Specific (S)
    • Accurate (A)
    • Frequent (F)
    • Timely (E)

Delivering Effective Feedback

Good: Situation, Behavior, Impact (SBI) Better: Frequent, Accurate, Specific, Timely (FAST) Best: Focused on Future Positive Results

How to build Trust on a Team ?

  • Transparency
  • Weekly 1-1s
  • Being Consistent

Tips for Building Trust on a Team

  • Assume positive Intent
  • No Suprises
  • Bring your whole self to Work
  • Get to know each other personally
  • Actively Listen
  • Follow through on commitments
  • Share what’s going on in your Life

Receiving Feedback